Top 10 Questions to Ask Tree Service

Questions to Ask Tree Service

Table of Contents

Many of us have struggled to choose the right tree service. Most of the available tree services are contracted by the government or local authorities, which gives us a misleading feeling of certainty that the expertise of the chosen service is high. However, it is not always the case. Therefore, one should seek further information about the local service. 

Having in mind that the autumn season is the time when grass and trees need trimming and preparation for the winter, followed by spring or growing season, it is the time when most people hire tree services. It is also the right time to consult with your tree service and ask for information.

Try to get advice on how to take good care of your yard and find out which tasks should always be handled by professionals. This is a valuable move because most people hire a tree service once the damage was already done. They also try to remove hazards themselves, which can lead to injury and chemical poisoning (if you use chemical removal). 

To prepare your trees for upcoming seasons and to prevent possible hazards, hire a good tree service in time and let the experts do their work. This way, you avoid exposing yourself to life-threatening hazards. 

To ensure you are getting a great service, never hesitate to ask questions about the company you are hiring. The following section will tackle the ten most important questions to ask the tree any service company.

1. Can they provide a recent certificate of insurance and a written copy of the contract?

ISA Certificate is one of the main requirements that should be a prerequisite for contracting any company. It is a credential issued by the International Society of Arboriculture (ISA) and obtained only by professionals with field training. Additionally, you may want to check the Tree Care Industry Association Accredited Business confirmation or a Certified Tree Care Safety Professional Credential. We suggest continuing your search if the company does not have these three certificates.

2. Do they have references?

References are another essential requirement many people seek when hiring any professional service, especially a tree maintenance service that deals with possible hazards and the health of your environment. Comments and feedback from past clients are often the best criteria for deciding whether the company is worth hiring. Many companies have already prepared a list of customers and reviews on their Google Maps page or official website, but hiring a company based on your friend’s or acquaintances’ recommendation can also be valuable.

3. Can they offer you a detailed estimate?

A written estimate is relevant for anyone seeking to hire a company for a particular service. This kind of document confirms verbally discussed details for afterward decisions. This way, you can compare several offers, which is the best way to ensure you are making the right decision. The estimate should include the scope of the job, prices of the service as well as equipment used.

4. Can they give you a detailed quote?

Giving a detailed quote is very important when deciding whether this company is the right for the job. Seeking the tree service requires a quota for you to check what this company offers and why their approach is better than others available on the market. Researching the procedures they suggest gives you feedback on how professional the tree service company is.

5. Do they look professional?

Taking care of an image and presentability to customers is not always the best indicator of professionalism. But it is a positive addition to the number of other factors considered when choosing the service to hire. 

Any company that provides a great service will make an effort, and present its qualities to the customers. They will also take good care of their equipment – maintain their truck, saws, pruners, and other tools as much as their safety gear, or website, social media activity, and customer support services. 

Any tree company that uses bad equipment, or lacks safety gear could harm your property and safety. Try to avoid it.

6. How much time do they need for the project?

It is one of the fundamental questions you must ask before starting the actual project. Planning and detailed organization of the work performed on the project speaks a lot about the professional approach to every customer and project and the company’s overall expertise. Include service complexity in the equation – some services might require more time than others. 

People usually want to get the job done quickly, but when experienced arborists give their estimates of workload, do not try to rush the process. Always go for quality over quantity.

7. What approach and equipment will they use?

Equipment and tools used for the job can tell a lot about the company and its attitude towards the job. The condition of their equipment is often something to look at – look at the adequacy of the suggested equipment for the job you need to be taken care of since inadequate tools can harm trees.

In case they use massive equipment, crossing over your lawn or area covered with flowers can cause immense damage, destroy the location and require even more repair. We advise you to provide the company you hire with information about the location of sprinklers in advance, since they may get damaged while performing a service.

8. Do they use personal protective gear while doing the task?

Personal protective gear is primarily a legal requirement. Harmful accidents can happen anytime, especially when using heavy machinery. 

Every good tree service company knows how important it is to protect your workers. Safety gear protects the worker’s head and face, hands, legs and feet, and other body parts. It can really make a difference between life and death. 

That is why a tree service should always provide information about safety equipment and status.

9. Do they use spikes to climb trees?

This question relates to the type of service you need. Depending on whether you seek professional help to remove an entire tree from your property, using spikes is a regular and desired part of the equipment for the job. On the other note, if you are not removing the tree but simply want to prune it, then a tree service should not use spikes since they can cause damage to a healthy tree.

10. Do they perform “topping”?

Topping is the service of removing live sections from the top of the tree. It harms the tree more than other pruning methods, and experts do not recommend it. 

If you notice that a tree service performs topping, it might be a sign of poor service quality. It indicates that the company is not following the highest standards of professional care and could damage your trees. 

Never hold back from asking any question you feel is relevant to the tree service. You deserve to understand the process, but do not try to interrupt if you have no experience. Do your investigation and ask before the work begins. 

Any good tree service provider will gladly answer your questions, explain the process and give you all the information you need to decide if it is the best tree service for you.